Our family had a wonderful time in Costa Rica! Our trip was planned by Sylvia Jurado of Horizontes Nature Tours which was recommended by Zicasso. I read a review of Zicasso on TripAdvisor so contacted them. Before that I had not heard of the company. It actually works as a clearing house for the top tour companies in many/most countries. The tour companies represented have to maintain at least a 4.1 average (out of 5) to be considered.
I submitted the country, things we like to do, and other information to Zicasso and then they sent the information to two (or they said, sometimes three) tour companies in Costa Rica who contacted me. After discusssion with them, theses companies submitted itineraries for our consideration. We chose Horizontes based on the places they suggested because we had already decided Monteverde was one place we wanted to go. Both itineraries were excellent and different so it was difficult to choose.
Everything about our trip went smoothly and was excellent. The hotels were great! The activities were fun! And the transfers were private--just for our family--and always on time.
I highly recommend Zicasso for travel planning--and Horizontes, in particular if you are traveling to Costa Rica. We were very pleased!